Shipping and Returns

Shipping and Returns

SHIPPING COSTS

Orders can be shipped world wide.
Please check shipping prices when you’re checking out if the below is confusing. Feel free to email me if you have queries. 

The quickest, easiest way for you to find out your shipping price is to add to cart, put your address in and see what  it says.

Unframed Print (or small paper artworks) orders within New Zealand
Shipping is a flat rate of (NZ)$10

Framed Prints in New Zealand
$10

Unframed Print (or small paper artworks) orders to Australia
Shipping is a flat rate of (NZ)$40

Print and paper orders to the rest of the world
Shipping is a flat rate of (NZ)$69.
 

Large work within NZ
(Canvas and large framed work)
Standard Shipping is a flat rate of (NZ)$50
Large Canvas artwork still on stretchers - please ask me for a quote

Larger work to Australia
(Canvas is send rolled in a tube)
Standard Shipping is between (NZ)$40 and (NZ)$90

Larger work to the rest of the world
(Canvas is send rolled in a tube)
Standard Shipping is between (NZ)$80 and (NZ)$350

  

SHIPPING TIMES

Please keep in mind that covid has caused shipping times to be erratic and unpredictable.

ORDERS PLACED DURING A SALE take a long time to be completed due to the demand on printers and framers. Please be patient, they’re worth the wait.

Standard/non sale timing:

Originals are shipped within 2-5 working days following placement of the order.

Prints are made to order, so please keep that in mind - allow up to 10 days for prints to be created.

Framed prints take longer, add on another 10 days to 3 weeks - if you’re concerned about meeting a specific time please message me.

SHIPPING METHOD

Originals are shipped through DHL.
Prints in NZ are shipped via Post Haste, prints in Aus via TNT or Trans Direct (mostly).

PLEASE NOTE THAT SHIPPING DOES NOT INCLUDE ANY TAXES OR DUTIES THAT MIGHT BE INCURRED WHEN SENDING INTERNATIONALLY.

 

RETURNS
Please note that all prints are made to order, so keep that in mind when picking your print and its size - returns are costly for myself and my printers.I do not hold stock of prints, so cannot exchange them.I can exchange or replace damaged or faulty products.

Please check for damage by couriers as soon as you receive your package - if there is damage please take pictures, including pics of the packaging, and send them to me asap. We cannot claim anything from couriers after 7 days from delivery.

If you would like to return your artwork due to a fault, please contact me within 30 days of your order.